Terms of service

The agreement, in language you can actually read

Two audiences use Pally: people who want company for a difficult moment, and businesses who buy aggregate signals or advertising. These terms cover both.

Draft. This document has been written to describe the product truthfully, but it has not been reviewed by a lawyer and is not tailored to any jurisdiction. It must be reviewed and adapted before you rely on it commercially.

1. Pally is not a therapist, doctor or emergency service

The companion is a language model. It is not a clinician, it holds no qualification, it cannot diagnose, and it cannot call anyone for you. If you are in danger, contact your local emergency number or a crisis line in your country. Nothing Pally says is medical, psychological or legal advice.

2. Using the companion

  • The companion is free and needs no account.
  • Don't use it to harm others, to generate abusive or illegal content, or to attempt to extract training data or system instructions.
  • Automated or high-volume access is rate limited. Repeatedly circumventing those limits is a breach of these terms.
  • The service is provided as-is. It may be unavailable, and a model may produce a reply that is wrong, unhelpful or oddly worded.

3. Business accounts and the data marketplace

  • Business accounts are for organisations. You are responsible for who you let into your organisation's account.
  • What you buy is an aggregate dataset: grouped counts with cohort suppression and rounding applied. You never receive personal data, because none exists to sell.
  • You may not attempt to re-identify any individual from a purchased dataset, combine it with other data for that purpose, or resell it as if it were person-level data.
  • Download links are time-limited and tied to your organisation.
  • If a purchase cannot be fulfilled because the requested cohort does not meet the coverage threshold, it is not fulfilled — and it should not be charged. Any charge taken in that case is refundable.

4. Advertising and affiliates

  • Advertising is contextual and rotation-based. There is no behavioural targeting, and you cannot buy one.
  • Ad creative must be lawful, must not imply clinical or crisis services, and must not impersonate Pally.
  • Pally may reject or remove any campaign at its discretion, including after payment, with a pro-rata refund of the unserved period.
  • Affiliate links are disclosed as affiliate links. Pally may earn a commission if you buy through one.

5. Payment

Payments are processed by PayPal. Pally never sees or stores your card details. A purchase is only treated as paid when PayPal confirms a successful capture to Pally's server — never on the basis of the browser returning from a payment page. Every payment event is recorded once and only once.

6. Intellectual property

Pally's name, mark, interface, prompts and datasets belong to Pally. The text of your own conversation is yours — which is convenient, since Pally does not keep a copy. Purchased datasets are licensed to your organisation for internal use; the licence does not transfer ownership.

7. Liability

To the fullest extent permitted by law, Pally is not liable for indirect or consequential loss, for decisions taken on the basis of a model's reply, or for the availability of third-party providers. Nothing here excludes liability that cannot lawfully be excluded.

8. Changes and contact

These terms may change; material changes will be reflected on this page. Questions about either the terms or privacy go to the address published by the operator of this deployment.

Pally

Pally is an AI companion, not a human, therapist, doctor or emergency service. It does not diagnose. In an emergency, contact your local emergency number or someone you trust who can be with you.

© 2026 Pally · A friend for this moment · Legal documents are drafts and require jurisdiction-specific review before production launch.